All the answers you need in one place
Frequently asked Questions
To create your new MINDBODY account linked with Airborn Academy the most easiest way is to follow this link {AIRBORN APP} there you will be taken to our app. Once you have completed the on screen instructions you will be able to book many classes at airborn academy.
*Please note* You will be prompt to set the account up as a "FAMILY ACCOUNT" agree to this as this will enable you to add children onto your account.
We encourage everyone to avoid downloading the MINDBODY App due to their network being split into two separate servers. The MindBody app is connected to all of the other businesses they offer & would have you create a second login which we have found confuses people when they try to login via just the desktop view mode that we provide. The app also does not include certain features that the desktop view mode does which are important to Airborn Academy such as Adding family members & other payment options.
When you first create an account you will be asked to fill in your full details and also the option to add family members such as children or siblings saving you time having to create another account.
Please Note* If you accidentally don't set this up as a "FAMILY ACCOUNT" you can still add family members by following these steps.
- On the Airborn App click profile
- In the top right corner you will see three dots or a gear icons click this
- At the top you will see your account name & "MANAGE ACCOUNT INFORMATION" click this
- Scroll to the bottom & you will be able to add family members
- Once done, refresh the app & on your next check-out you might be prompt to complete their profile this will just consist of your emergency details & your date of birth
We encourage everyone to join a membership as in the long run it is far cheaper than our drop-in rates. With our memberships you have the choice of four different options that give you access to a variety of different classes. Also each year our Drop-in rates are subject to change so having a memberships is more ideal.
If you wish to cancel your membership at anytime due to whatever reason simply contact us via manager@airbornacademy.com. Someone will responed back within 72 hours and can help cancel your membership for the end of the month. Any sessions you still have left you will still be able to use until the end of the memberships contracted date.
Please note* We require at least 4 weeks notice for any membership cancellations
The Airborn Academy is a purpose built environment with bespoke equipment to assist in the coaching and development of Parkour, freerunning and the other activities, however, participants, parents and guardians need to be aware these are all dangerous activities which like in any sport, can potentially involve the risk of serious injury.We ensure risks are minimised through compulsory warm ups, our stringent coaching and training methods and robust safety standards implemented at the Academy. The Airborn Academy Coaching Team are always aware of safety during the delivery of classes and as students develop their skills, they are also taught how to assess the risks to ensure they do not train above their skill level and follow progressions of movements to build up to higher level skills. Students must always advise a coach if they have any injury, illness or any other medical condition which could compromise their ability to perform or train.
Joggers or shorts and a t-shirt, make sure you are comfortable and not restricted. Clean gym shoes are permitted on the Modublox, bar & sprung floor area. It is compulsory that any shoes worn whilst training at our facility are indoor only, this helps us keep our equipment clean & in good condition. No shoes at all are allowed in the airbag or on the trampolines.
We deliver sessions for all age ranges from 4 years old right through to adults. Sessions are split by ability and are specified on the AIRBORN APP and our timetable on the homepage.
At Airborn Academy, the safety and wellbeing of every child is our top priority. For this reason, our supervision policy is very clear:
Any child aged 10 years or under must have a parent or guardian (someone aged 18 or over) present on site at all times while they are participating in activities.
This policy is in place to ensure that younger children have immediate support if needed, whether for safety, emotional reassurance, or assistance during sessions. Children in this age group are generally not considered developmentally ready to manage unexpected situations independently in this environment.
For children aged 11 and above, they may be permitted to attend without a parent or guardian on site, depending on their maturity and your consent. However, we still recommend that parents ensure their child feels confident and comfortable being in the setting independently, and that they are aware of pick-up arrangements and emergency procedures.
*An account is still required for anyone to attend the academy with or without Parents/Guardians*
Ultimately, this policy helps us maintain a safe, supportive, and well-supervised environment for all participants.
We run multiple half term camps at different time slots. Please check our social media account to keep up to date on when we will be running camps.
Our grading bands are at the heart of our students progression & to motivate each student to learn and understand new movements. From our beginners White band, Intermediate Blue band, Advanced Red band & Pro Black band. Each student has there own grading manual so each session they attend there is always an element of progression however small.
Open sessions are designed for you to train your way with our coaches supervising the session & on hand to help if required.
These sessions are for ages 12+ only were stated & Prior experience is required
(x5 structured sessions or equivilent).
You Must have a MindBody account & completed a waiver (No account no entry)
Ability levels can be assessed by coaches discretion
(ask to speak to one of our coaches)
